Shipping policy
Here is your Shipping Policy translated into a professional format for your Shopify store. Per your request, I have removed all numbers (prices, day counts, and years) from the text to keep it general.
Shipping Policy
Shipping Methods & Costs
Free shipping is available nationwide. For customers who prefer the convenience of home delivery by courier, this service is available for an additional fee.
Order Processing
Due to a high volume of orders, please allow several business days for order processing. After receiving your order confirmation by email, you will receive an additional notification once your order has been processed and is ready for shipment.
Estimated Delivery Times
Orders within Israel are expected to arrive after the processing period. Please note that products are shipped from our overseas warehouses. Due to the current security situation, delivery times may be longer than usual.
Note on Business Days: "Business days" refer to Sunday through Thursday, excluding holiday eves, holidays, and official rest days.
Limitations of Liability
Aurex Fit is not responsible for any act or omission of the shipping company. No compensation will be provided in cases of delays caused by the shipping provider. Furthermore, the customer agrees that Aurex Fit shall not be liable for delays in delivery caused by events beyond its control, including:
Strikes or labor disruptions.
Communication or system failures.
Acts of hostility or war.
Force majeure events such as terror attacks or natural disasters.
Delivery Requirements
Products may be delivered only upon presentation of the customer’s identification and the order confirmation number. The site operator reserves the sole and absolute discretion to request additional identification as a condition for releasing the items.
Non-Refundable Fees
Shipping fees are non-refundable. If you refuse any shipment from us, you will be responsible for the original shipping costs as well as the cost of returning the package to us. These amounts will be deducted from any refund issued.
Address Accuracy
To ensure proper delivery and timely receipt of your package, please make sure your shipping address is entered correctly and includes all required information. The use of correct street names, building numbers, apartment numbers, and route information is critical. We are not responsible for shipments that are lost or misdelivered due to inaccurate or incomplete address details provided at checkout.
Tracking & Overseas Shipping
All Aurex Fit products are shipped from our overseas warehouses; therefore, shipping delays may occur depending on the international carriers. Please contact us if you have not received an update indicating that your package has arrived in Israel after a reasonable period from receiving your tracking number, and we will investigate the matter thoroughly.
Customer Support: fitaurex@gmail.com